Welcome to SecondGear Autoparts, where our dedication to customer satisfaction is of utmost priority. We invite you to conscientiously review our Refund Policy before engaging in any transactions on our website ("us," "we," or "our"). By opting to procure products from our esteemed platform, you are signifying your commitment to adhere to the subsequent refund terms. We kindly request your meticulous consideration of our comprehensive terms and conditions before finalizing any purchase. If any aspect of these terms raises concerns, we encourage you to refrain from proceeding with the acquisition of our products. Your thoughtful understanding and cooperation in this regard are sincerely valued.

1. Eligibility for Refunds

1.1. You may be eligible for a refund in the following circumstances:

• You received the wrong product.
• The product received is damaged or defective.
• You canceled your order following our Cancellation Policy (if applicable).

In acknowledging the possibility of unique circumstances requiring a return, it is important to note that refunds in such instances will be subject to a nominal 25% restocking fee. This fee is applied to offset the administrative and restocking expenses incurred in processing returns under these specific conditions. Additionally, we kindly bring to your attention that any associated costs with returning the item will be the responsibility of the customer. This policy ensures transparency and allows us to continue providing quality service while addressing exceptional cases that may necessitate additional considerations. Your understanding of these terms is greatly appreciated as we strive to maintain fairness and clarity in our refund procedures.

2. Refund Requests

To commence a refund request, it is imperative to inform us within a period of 7 days from either the date of delivery or receipt of the product, contingent upon the specific product and the stipulated warranty terms. Requests for refunds should be formally submitted in writing, and they must include essential details such as proof of purchase, comprising the order number and the date of the original purchase. This structured process is designed to facilitate a clear and efficient refund procedure, ensuring that all requisite information is provided for a prompt and accurate evaluation of the request. Your adherence to these guidelines is appreciated as it contributes to a streamlined and transparent resolution process for all parties involved.

2.2.

Under certain circumstances, it may be necessary for us to request the return of the product for inspection and verification as part of the refund process. In such instances, the associated costs incurred for the return shipment will be the responsibility of the customer. This measure is implemented to ensure a thorough examination of the product, aiding in the validation of the refund request. We appreciate your understanding of this procedure, as it contributes to the overall integrity of our refund process and facilitates a fair and transparent resolution for both parties involved.

3. Refund Process

Upon approval of your refund request, our commitment is to initiate the refund process within a timeframe of 30 business days. This timeline begins either upon receipt of the returned product or upon confirming the eligibility for a refund, depending on the specific circumstances of the request.

The refund will be disbursed in the original form of payment that was utilized for the initial purchase. Any potential alternative arrangements for the refund method will be considered and implemented only if mutually agreed upon by both parties involved. This practice is designed to ensure a consistent and transparent refund process, prioritizing the efficiency and satisfaction of our valued customers.

4. Cancellation Policy

Should you desire to cancel an order prior to its shipping, we kindly request prompt notification, and we will make every effort to accommodate your request efficiently. This proactive communication allows us to manage orders effectively and consider any changes promptly to align with your preferences.

In the event that a cancellation is requested subsequent to the dispatch or handover of the product to the shipping company, a nominal restocking/cancellation fee of 25% will be applicable. This fee is designed to cover administrative and restocking costs incurred after the dispatch process has been initiated. The execution of refunds in such cases will strictly adhere to our established refund policy, ensuring a fair and transparent resolution for all parties involved.

5. Limitation of Liability

To the maximum extent allowed by applicable law, SecondGear Autoparts LLC disclaims liability for any direct, indirect, incidental, special, or consequential damages arising from the use of our products. This disclaimer extends to damages incurred by your vehicle or any other property as a result of product usage. This provision is in place to delineate the limitations of our liability, acknowledging that the use of automotive parts inherently carries some level of risk and variability. By establishing these terms, we aim to provide clarity and transparency while aligning with legal standards to protect both our customers and our business. Your understanding of these limitations is greatly appreciated as we prioritize responsible and informed use of our products.

6. Governing Law

This Refund Policy is subject to governance and interpretation in accordance with the laws of the United States and the state of California, without deference to its conflict of law principles. This legal framework ensures a consistent and standardized application of our refund policy, aligning with the regulatory landscape to provide clarity and fairness to our users.

For any inquiries or concerns regarding this Refund Policy, or to initiate a refund request, we encourage you to reach out to us at Info@Secondgearautoparts.com. Our dedicated team is ready to assist and address any questions you may have, contributing to a transparent and responsive customer experience.

It is important to note that these refund terms collectively represent the entire agreement between you and SecondGear Autoparts LLC concerning the refund policy for products purchased from our website. This comprehensive understanding serves as a foundation for a clear and mutual relationship, emphasizing our commitment to transparent business practices and customer satisfaction.